Privacy Policy
Brilliant Beacon Services Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how long we keep it, and the rights you may have under applicable UK data-protection law.
This policy applies to information collected through our website, contact forms, chatbot, email communications and related services.
1. Who We Are
For the purposes of applicable data-protection legislation, the organisation responsible for deciding how your personal data is used is:
Brilliant Beacon Services Ltd
Company number: 17156886
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@brilliantbeaconservices.co.uk
In this Privacy Policy, "we", "us" and "our" refer to Brilliant Beacon Services Ltd.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following information.
2.1 Contact Forms
When you submit an enquiry through our website, we may collect:
- Name
- Email address
- Telephone number
- Service requested
- Property or project information you choose to provide
- Message content
- Other information you voluntarily submit
2.2 Chatbot
If you use our website chatbot or AI assistant, we may receive and process the messages and information you choose to provide.
This may include:
- Your name
- Email address
- Telephone number
- Details about the service you require
- Information about your property or project
- Your questions and messages
- Information you provide when requesting a quotation or human contact
Please do not provide unnecessary sensitive or confidential information through the chatbot.
Chatbot conversations may be processed by third-party technology providers where necessary to operate the chatbot or provide AI functionality. The specific providers used by our website may change as our systems develop.
2.3 Email
If you contact us by email, we may retain the information contained in your message, including your email address, name, telephone number and any other information you choose to provide.
2.4 Payment Information
When you make a payment, payment information may be processed by the relevant third-party payment provider.
Depending on the payment method used, this may include providers such as PayPal or our card-payment provider.
We do not intentionally collect or store your full card number or CVV through this website.
Payment providers may process personal data under their own privacy policies and terms.
2.5 Technical Information
When you visit our website, certain technical information may be processed automatically by our hosting, security or website infrastructure.
Depending on how our website and services are configured, this may include information such as:
- IP address
- Browser type
- Device information
- Operating system
- Date and time of access
- Pages requested
- Basic technical and security information
We use such information where necessary to operate, secure and maintain our website and services.
3. How We Use Personal Data
We may use personal information to:
- Respond to enquiries
- Provide quotations
- Arrange appointments
- Provide cleaning, painting, maintenance and repair services
- Communicate with customers
- Process and verify payments
- Issue invoices and maintain business records
- Handle complaints
- Provide customer support
- Maintain and secure our website
- Detect or prevent fraud, abuse or security incidents
- Meet legal, accounting and regulatory obligations
- Improve our website and services
We will only use personal information where we have an appropriate legal basis for doing so.
4. Lawful Bases for Processing
Depending on the circumstances, we may process personal data under one or more of the following lawful bases:
Contract
We may need to process your information to provide a service you have requested or to take steps at your request before entering into a contract.
For example, this may include preparing a quotation or arranging an appointment.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation, including accounting and tax requirements.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and interests.
This may include operating and securing our website, managing enquiries, maintaining business records and preventing fraud or misuse.
Consent
Where applicable, we may rely on your consent.
Where processing is based on consent, you may generally withdraw your consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.
5. Chatbot and AI Services
Our website may provide an AI-powered chatbot to help answer questions and assist with enquiries.
Messages entered into the chatbot may be processed by the technology and service providers required to operate the chatbot.
You should avoid entering information that is unnecessary for your enquiry, particularly sensitive personal information.
If you provide your contact details through the chatbot and request human assistance, we may use those details to contact you about your enquiry.
Where third-party AI or technology providers process personal data on our behalf, we will take reasonable steps to ensure that appropriate data-protection arrangements are in place.
6. Payment Services
Payments may be processed through third-party payment providers.
These providers may process information necessary to complete and verify a transaction.
We do not intentionally store full card numbers or CVV/security codes on this website.
For more information about how payments work, please see our Payment Terms.
Payment providers may have their own privacy notices explaining how they process personal information.
7. Cookies and Analytics
Our website may use cookies and similar technologies.
Information about cookies used by the website is provided in our Cookie Policy.
We may use Plausible Analytics to understand general website usage, such as:
- Overall visitor numbers
- Pages viewed
- Referring websites
- General website performance
Where Plausible is configured in accordance with its privacy-focused analytics model, it operates without using cookies and is designed to provide aggregate website statistics without identifying individual visitors.
Our actual analytics configuration may change over time. The Cookie Policy should therefore be consulted for the current configuration.
8. Who We Share Personal Data With
We may share personal information with trusted third parties where necessary to operate our business or provide our services.
Depending on the circumstances, these may include:
- Website hosting providers
- Website infrastructure and security providers
- Email providers
- Payment providers
- AI/chatbot technology providers
- Analytics providers
- IT and software service providers
- Professional advisers
- Accountants
- Legal advisers
- Government authorities or regulators where legally required
We will not sell your personal information to third parties.
Where third parties process personal data on our behalf, we will take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
9. International Transfers
Some technology and service providers may process personal information outside the United Kingdom.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data-protection law.
Depending on the circumstances, this may involve an adequacy decision, appropriate safeguards or another lawful transfer mechanism.
10. How Long We Keep Personal Data
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and business requirements.
Enquiries
Contact-form, email and chatbot enquiry information may normally be retained for up to 24 months where no job or ongoing customer relationship results, unless a longer retention period is reasonably necessary for legal, contractual or business purposes.
Customer and Payment Records
Where you become a customer, we may retain relevant customer, invoice and payment records for the period required by applicable tax, accounting and legal requirements.
We currently intend to retain relevant financial records for approximately 6 years, subject to applicable legal and accounting requirements.
Different information may be retained for different periods depending on its purpose.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Unauthorised disclosure
- Unauthorised alteration
For example, where appropriate, we use secure connections and protect system credentials and API keys through secure configuration and environment variables.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
12. Your Data-Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
- The right to request access to personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
- Rights relating to automated decision-making and profiling where applicable
These rights are subject to legal conditions and exceptions.
To exercise a right, please contact us using the details in Section 15.
13. Marketing Communications
We will only send direct marketing communications where we have a lawful basis to do so.
Where consent is required, we will ask for it before sending relevant marketing communications.
You may ask us to stop sending marketing communications at any time.
You can contact us using the details below.
14. Children's Privacy
Our website and services are intended for general customers and are not specifically directed at children.
We do not knowingly request unnecessary personal information from children.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the information and take appropriate action.
15. Contact Us About Privacy
If you have questions about this Privacy Policy, how we use personal information, or wish to exercise your data-protection rights, please contact:
Brilliant Beacon Services Ltd
Email: info@brilliantbeaconservices.co.uk
Address:
128 City Road
London
EC1V 2NX
United Kingdom
Please provide enough information for us to identify your request and the information concerned.
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.
You may also have the right to complain to the UK's data-protection supervisory authority, the Information Commissioner's Office (ICO).
Further information about making a complaint is available from the ICO.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Our website
- Technology we use
- Third-party service providers
- Data-protection requirements
- Our business practices
When we make changes, we will update the "Last updated" date at the top of this policy.
Where appropriate, we may provide additional notice of significant changes.
18. Related Policies
You may also wish to review:
- Terms & Conditions
- Payment Terms
- Cancellation and Refunds (within our Terms & Conditions)
- Cookie Policy
These documents should be read together where they relate to your use of our website or services.